Effective date: April 5, 2026
At HushMeter, we want customers to have a clear understanding of how refunds, cancellations, and related requests are handled. This Refund Policy provides a general overview of our approach for products and services purchased through our website or platform.
Refund eligibility may depend on the type of product or service purchased, the timing of the request, the nature of the issue, and any applicable laws. We may review requests on a case by case basis and reserve the right to approve or deny a refund where permitted by law.
For digital products, subscriptions, software access, online services, or similar offerings, refunds may be limited once access has been granted, the product has been delivered, or the service has begun. This is because digital items are often immediately accessible and cannot be returned in the same way as physical goods.
If HushMeter offers subscriptions or recurring billing, you may cancel future renewals at any time before the next billing date. Cancellation will typically stop future charges, but fees already paid for the current billing period may be non refundable unless otherwise required by law or expressly stated at the time of purchase.
If you believe you were charged in error, billed more than once, or experienced another payment issue, you should submit a refund request as soon as possible. Verified duplicate charges or billing mistakes will generally be corrected promptly.
If you did not receive access to a purchased product or service, or if a technical issue prevented reasonable use, we may investigate the matter and, where appropriate, provide a refund, replacement, credit, or other suitable resolution.
Refund requests should be made within a reasonable period after the original transaction or the issue giving rise to the request. Requests submitted long after purchase may be declined where permitted by law and where the delay affects our ability to review the matter fairly.
Approved refunds are generally returned to the original payment method used for the transaction, unless another method is required or agreed. Processing times may vary depending on the payment provider, financial institution, and platform used.
In some cases, a partial refund, service credit, account credit, or alternative remedy may be offered instead of a full refund. This may occur where only part of a service was affected or where another resolution is more appropriate.
To the extent permitted by law, refunds may be unavailable for completed services, used portions of subscriptions, change of mind purchases, misuse of the product or service, violations of applicable terms, or situations where the issue was caused by factors outside our reasonable control.
If you initiate a chargeback or payment dispute, we may review the transaction and provide relevant information to the payment provider. Where appropriate, account access or services may be suspended while the matter is being resolved.
Nothing in this Refund Policy is intended to limit any rights or remedies you may have under applicable consumer protection laws. Where local law provides mandatory guarantees, cancellation rights, or refund rights, those rights will continue to apply.
We may update this Refund Policy from time to time to reflect changes in our business practices, products, services, or legal obligations. Updated versions will be posted on this page with a revised effective date.
If you need help with a refund, cancellation, or billing issue, you may contact HushMeter through the available channels on our website.
